Posts Tagged BrammoJosh

Tweakability and Customer service, above and beyond

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Hawkeye (on the left) with Josh, from Brammo.

I just heard from a favorite source, Hawkeye, the owner of Brammo Enertia #4, who hails from Greater Iowa City, Iowa. He had mentioned last weekend that, in addition to Brammo informing him of the price drop and promising him that it will be “passing on the saving” to him, Hawkeye also indicated that a technician was going to fly out this week to update his Enertia.  True to their word, Brammo sent BrammoJosh out.  Here’s Hawkeye’s report:

Josh was out on Thursday (all day) to upgrade my bike. I though he was just going to plug in his laptop and do a quick software update. Instead, he told me that there had been improvements to the firmware/software in several parts of the bike (my bike was #4 off the line, the other bikes already have these). This included updated firmware for the batteries, motor controller, dash etc.

At the end, we tuned the bike while it was on the stand. There are dozens of settings for throttle response, power, coasting, engine braking etc. He set these settings to the new “factory” settings, except for a little tuning, but he said that on their personal engineering test bikes that they have custom settings that they have played with for more power/torque. It sounds like they further refined these settings while on the “Shocking Barack” tour and the result just may be the “performance” update that Brian referred to. Josh tried to get me the “performance” update but it wasn’t quite finalized yet. However I should be able to install this update myself as soon as it’s ready. Even without the performance update the bike has noticeably more power in the 15-45 mph range, the range itself has increased and the range remaining display on the dash is more accurate.

Lots of information to digest in that little update.  First, the ability for users to install software updates is something that had been hinted at over the past few months, but had never been acknowledged.  It seems pretty important that owners should have this ability – if they’ve already sold 100 bikes, they can’t have BrammoJosh jetting here and there all the time, updating software.

The “dozens of settings for throttle response, power, coasting, engine braking etc” is another acknowledgment that this bike has the potential to be a different bike each time you take it out of the garage.  Going on the highway a bit today?  Tweak the settings.  Going on some errands all over the city?  Tweak.  Taking it on some dirt roads and and across the pasture? Tweak.

Finally, what can you say about a company that flies a technician to a third world country Central Iowa to update a product’s software?

Thanks again, Hawkeye, for keeping us updated on your Enertia.

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Video of Saturday’s Enertia Launch in California

This just posted by video blogger Paul Maverick, whose user name on YouTube is “PoliticalMuscle09.”  He attended the California launch of the Enertia at the El Segundo Best Buy on Saturday, October 24, 2009.

His surprise with the Enertia’s power, use of recycled materials in its construction, lack of engine sound, and United States heritage is clearly evident.  I lost count of the “wows” after awhile.

He interviews the Best Buy technicians: “we’ve all been to the manufacturing facilty; we’ve all actually built a bike ourselves.” And yes, even BrammoJosh a/k/a @brammoservice gets to sing the praises of the bike.

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Brammo Enertia in Santa Monica today, tomorrow

According to the Santa Monica Daily Press, the Brammo Enertia (And BrammoJosh) will be at the 4th Annual AltCar Expo at the Civic Auditorium, October 2-3.

BrammoJosh makes the news

BrammoJosh makes the news

(Original caption: RIDING TOWARD SUSTAINABILITY: Lead service technician Josh Tuski (center) of Brammo talks with the media about the new electric motorcycle the Enertia at the AltCar Expo media day on Thursday. The motorcycle has a top speed of 65 mph and costs just over $11,000. photo by Brandon Wise.)

Brammo, from Oregon, is another company looking to make a name for itself at the expo. The company produces an all-electric motorcycle that resembles a Motocross dirt bike. Josh Tuski, a lead service technician for Brammo, said the motorcycles will be sold soon in the Los Angeles area at Best Buy.

“It changes your whole riding experience,” Tuski said of the Brammo bike. “Since it is electric, it runs really quiet. You get one of your senses back when riding. You can hear what is going on around you, other vehicles, even talk to people riding next to you. It will create a new experience while riding. The whole purpose of riding a motorcycle is to get connected to what’s around you.

“The silence helps.”

More information about the AltCar Expo is at their website: http://www.altcarexpo.com/ . It’s FREE!  And this is pretty cool:

A complimentary bike valet will be provided by the city of Santa Monica, the expo’s sponsor.

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The Enertia has Landed – Iowa Pics a’plenty

Hawkeye, my new best friend, has just received his bike:

Hawkeye (on the left) with Josh, from Brammo.

Hawkeye (on the left) with Josh, from Brammo.

The “unboxing” will be televised on his local TV station, KCCI, and should appear on their website later tonight.  From Hawkeye:

Ok,
We have Enertia.
Josh (from Brammo), the reporter and camera crew left a little while ago. They interviewed me, they interviewed Josh, they filmed shots of me riding all around the neighborhood… busy day. The story is going to air on the six o’clock news tonight the they said the story should be on their website shortly after that.

I couldn’t grab much video of my own because they had me mic’d and were asking me interview questions throughout the process. I’m sure the cameraman got some good video though.

Now, time to go for a ride.

Lots of excitement, for sure.  A slew of pics, below:

It has arrived!

It has arrived!

Getting ready to roll it out.

Getting ready to roll it out.

Josh starts slicing...

Josh starts slicing...

Hawkeye's new toy.

Hawkeye's new toy.

Another angle, getting ready for the Iowa sunshine.

Another angle, getting ready for the Iowa sunshine.

Closeup of the instrument cluster

Closeup of the instrument cluster

The keys to ... (I'll defer to @brammodesigner's double entendre: "owning an Enertia")

The keys to ... (I'll defer to @brammodesigner's double entendre: "owning an Enertia")

Out of the truck, finally.

Out of the truck, finally.

Up the driveway...

Up the driveway...

Instructions by Josh, or is he just having fun?

Instructions by Josh, or is he just having fun?

KCCI reporter interviewing Josh.

KCCI reporter interviewing Josh.

Wonder why they picked Josh for the first delivery?

Wonder why they picked Josh for the first delivery?

Yeah, if Josh is going to deliver more of these, Ms. Brammofan might actually let me order one.

Hawkeye has promised more pics, so stay tuned.

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